Refund policy

Lilóra offers a 45-day satisfaction guarantee from the purchase date (shipping charges not refundable). To request a refund or replacement:

- Returns must be made with proof of purchase and completed return form.
- Refunds will be issued via the original payment method.
- Processing can take up to 4–6 weeks from receipt.
- Promotional or gift items may only be exchanged for items of equal value.
- Returns of products purchased from unauthorized sellers or resold products are not eligible for the guarantee.

If a product is received defective or with damaged packaging, contact Lilóra customer service with order details; a replacement or credit will be issued on validation.