Terms of service

1. Agreement

By accessing Lilóra's website or purchasing Lilóra products or services, you agree to be bound by these Terms & Conditions, including any additional policies referenced herein. Lilóra reserves the right to modify or discontinue any part of this agreement or service at any time. Updated versions will be posted online with a visible revision date. Continued use after such updates constitutes acceptance of the revised terms.

2. Eligibility

You agree to provide accurate and current registration information. If you are under 13, you are prohibited from submitting personal data on our site. Users aged 13–17 must participate under parental or guardian supervision. Unless explicitly stated, Lilóra's products are for sale and usage within the UK and EU. Orders shipped outside these regions may be subject to different terms or limitations.

3. Acceptable Use of the Website

Your use of Lilóra’s site must comply with applicable laws. You must not:
- Violate intellectual property rights, privacy, or any laws;
- Post defamatory or illegal content;
- Send unsolicited bulk messages (spam);
- Use bots, scripts, or automated access to scrape or extract data;
- Attempt unauthorized access to Lilóra’s systems or accounts.

You acknowledge that all notices, agreements, and disclosures from Lilóra will be delivered electronically to your registered email address. You agree to keep registration information accurate and notify us of any changes promptly.

4. Intellectual Property

All content on this website—including text, images, graphics, videos, and logos—is owned by or licensed to Lilóra and is protected by copyright, trademark, and other intellectual property laws. None of this content may be copied, reproduced, modified, distributed, or displayed without Lilóra’s express written permission.

5. Product Guarantee & Return Policy

Lilóra offers a 45-day satisfaction guarantee from the purchase date (shipping charges not refundable). To request a refund or replacement:
- Returns must be made with proof of purchase and completed return form.
- Refunds will be issued via the original payment method.
- Processing can take up to 4–6 weeks from receipt.
- Promotional or gift items may only be exchanged for items of equal value.
- Returns of products purchased from unauthorized sellers or resold products are not eligible for the guarantee.
If a product is received defective or with damaged packaging, contact Lilóra customer service with order details; a replacement or credit will be issued on validation.

6. Shipping Policy

Orders are typically dispatched within 1–2 working days. Delivery timelines vary based on region:
- Mainland UK: 1–2 days
- Scottish Highlands & Islands: 2–3 days
- EU countries: 3–6 days
Shipping charges will be calculated and displayed at checkout. Lilóra does not currently offer free shipping.

7. Optional Add-On Products Policy

If Lilóra offers consultation or professional advisor codes, related promotional terms or code-specific policies will be detailed separately. These will override general terms where applicable.

8. Liability Waiver & Dispute Resolution

To the fullest extent permitted by law, Lilóra excludes liability for product misuse, allergic reactions, or incidents due to shipping delay. Any disputes between customers and Lilóra will be handled through negotiation or binding arbitration under UK law. Users waive any right to a jury trial.

9. Privacy & Data Protection

Lilóra is committed to GDPR compliance across the UK and EU:
- We collect and process your personal data lawfully, fairly, and transparently.
- You have rights to access, correct, delete, or transfer your data.
- You may object to or withdraw consent for processing, subject to legal limitations.
- We retain personal data only as long as necessary or as required by law.

10. Promotions, Competitions & Social Media Giveaways

- All entries and participation in Lilóra competitions or giveaways are subject to separate, branded competition terms.
- Eligibility, deadlines, and prize details are outlined clearly per campaign.
- Lilóra reserves the right to cancel or amend promotions at its discretion; changes will be communicated via the campaign page.

11. Changes to Terms & Continued Use

These Terms & Conditions may be amended by Lilóra at any time. We recommend checking this page regularly. Continued use after changes are posted will constitute acceptance of the updated terms.

12. Governing Law & Jurisdiction

These Terms are governed by and construed under English law. Any legal action or dispute will be subject to the exclusive jurisdiction of the courts of England.